Lucidity Health LLC
Refund Policy

Initial Labs
The fee for your initial labs covers lab processing and your first consultation. Because this cost is incurred at the time of testing, it is not refundable once labs have been drawn. If you enroll in a therapy program or subscription following your consultation, that purchase is subject to the terms below.

Cancellation
You can cancel any subscription, membership, or continuity of care service at any time by notifying us in writing at info@lucidity.clinic, by calling (833) 2TRT-MAN for new patients or texting (833) 853-9129 for existing patients, or in person at either location. Cancellation stops future charges as of the date notice is received. It does not refund charges already processed, except as described above.

Refund Processing
Refunds are processed manually and made to the account used for the original purchase. If that account is no longer available, we will issue the refund by check to the address on file within 10 business days.

Non-Refundable Items
Once a treatment plan has been initiated or medication has been ordered or dispensed, fees are non-refundable. We may not be able to offer refunds if you receive products or medication from a pharmacy and decide not to utilize them. The pharmacy may not accept returns of items. If this occurs, we will not refund the price of products or medications.

Shipping Damage and Cold Chain Issues
If products are damaged during shipment, or appear to have been compromised by improper temperature control, notify us in writing with digitally uploaded photographic documentation within 72 hours of delivery. We will coordinate a resolution with the pharmacy or shipper, which may include replacement of the affected product.

Billing Authorization
Before your first charge, we will provide you with a clear written summary of any recurring charge amount, billing frequency, and how to cancel, which you may keep for your records. By enrolling, you authorize us (or a third-party payment processor) to charge the payment method on file for these recurring charges and any other charges disclosed at the time of purchase, until you cancel in accordance with the Cancellation section above.

Returned Medication and Sharps
Lucidity Health is not a DEA-registered authorized collector and does not have an on-site pharmacy. As a result, we cannot accept returned medication, including testosterone, peptides, or any other controlled or prescription substance, for any reason, including discontinuation of treatment, at either our Albany, Oregon or Richland, Washington location.

Oregon patients wishing to dispose of unused medication can request a free pre-paid mail-back envelope through Oregon's Drug Take-Back Program at medtakebackoregon.org or 1-844-482-5322, or use a participating pharmacy or law enforcement drop-off location.

Washington patients can find a take-back location or order a free mail-back envelope through medtakebackwashington.org or 844-482-5322, or use a participating pharmacy or law enforcement drop-off location. Sharps must not be included in a Washington mail-back envelope.

Sharps (needles, syringes) may be brought to either the Albany or Richland location for disposal.

Collection Cost
You agree to pay our reasonable costs of collection, including reasonable attorney fees, associated with the collection of a delinquent account or otherwise in enforcing the terms of this agreement. Governing law, venue, and dispute resolution for any claim arising from this policy, including collections, follow the Legal Page at lucidity.clinic/legal, which governs the patient relationship for all matters not addressed by a specific signed consent document. Nothing in this policy limits any right or remedy a patient may have with respect to the professional medical services provided. If any provision of this policy is found invalid or unenforceable, the remaining provisions remain in full force and effect. We reserve the right to terminate services at any time, subject to the terms of our Patient Termination Policy.

Still open before this can go live: the WA CPA phrasing question, and getting the internal v2 policy's "full refund" language corrected so it matches this actual fee structure — that's a separate fix on your side, not something for the public page.

Version History:
V2.1