Scope of Care Policy

Our clinic operates within a clearly defined scope of practice. At Lucidity Health, we believe that great care starts with alignment. Our clinic is uniquely designed to serve patients who are proactive, goal-oriented, and seeking support in the areas of Men’s Testosterone Therapy (TRT), Women’s Hormone Replacement Therapy (HRT), and performance and longevity medicine.

To ensure we deliver the highest quality experience and the best outcomes, we focus exclusively on patients who fit well within our model of care. While we deeply respect all health journeys, not every patient is an ideal fit for our practice—and that’s okay.

We are the right fit for you if:

• You are committed to optimizing your health with evidence-based protocols and lifestyle improvements.

• You are seeking a personalized, proactive approach to hormone and performance medicine.

• You are responsive, communicative, and value collaboration in your care.

• You prefer direct access to experienced providers, simple processes, and a tailored experience.
  

We may not be the right fit if:

• You have unmanaged or complex medical conditions that require frequent specialist involvement (e.g., uncontrolled autoimmune diseases, psychiatric complexities, polypharmacy, or litigation-related care).

• You require a level of time, support, or resources that exceeds what our care model is designed to sustainably provide. While we often offer initial insight or suggestions, our decision not to pursue certain cases is based on maintaining the quality and balance of our services—not because we do not care about you as a patient.

• You are looking for a conventional primary care clinic or general urgent care.

• You are unwilling to follow through with lab testing, treatment plans, or clinic guidelines.

• Your needs fall outside of our treatment scope.
  

We reserve the right to determine at any time (whether during intake, onboarding, or as a patient) that your care would be better served by a different clinic or provider, we will detail that information to you. While not guaranteed, we may be able to refer you to another clinic for a smooth transition. This approach protects your health and ensures you receive the most appropriate support possible.

We believe that when patients and providers are aligned, results are stronger, care is smoother, and everyone benefits.

-Team Lucidity